Terms and Conditions | GerVetUSA Inc
All instruments are for veterinary use only, if looking for Human Surgical Instruments, please visit GerMedUSA.com, for Human Dental Instruments please visit GerDentUSA.com. (Dismiss)


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You have custom surgical sets, you can add more instruments in your sets or create more custom sets, once done you can order after making the required changes, click here to see your sets.

Terms and Conditions

Welcome to our website. The following terms and conditions shall act as a legal contract between you and GerVetUSA. By using our website, services, and products, you accept that you have read our conditions and agree to be bound by them. These terms apply to all visitors, users, and others who access or use our services and products. Please read them carefully. 

Each product comes with guidelines, terms, and conditions that you must adhere to. In exceptional cases, some additional terms may apply.

The following terminology applies to these Terms and Conditions: "Client," "You," and "Your" refers to you, the person who logs on to this website and compliant with the Company's terms and conditions. "The Company," "Ourselves," "We," "Our," and "Us" refers to our Company. "Party," "Parties," or "Us" refers to both the Client and ourselves.


All content, including text, graphics, logos, images, videos, and audio clips, is the property of GerVetUSA and protected by International and United States Copyright Laws. We respect your property. Please notify us immediately if you believe that your actual work has been copied to our website in a way that violates copyright law.


Our website uses cookies. A cookie is a small text file sent to your internet browser to recognize your browser when you return. Cookies help us personalize content and tailor your experience. They keep you logged in if you register. You are consenting to our use of cookies by continuing to use this website. 


Your purchase information is kept safe under all circumstances. We never share your purchase information with any third party. In case a transaction appears suspicious, we will call you to verify it. We verify your credit card transaction against your name, CVV number, and billing address with the card-issuing bank to eliminate fraudulent transactions. We process your card manually through our credit card processing service. All credit card information is destroyed and removed from our system after each transaction.


GerVetUSA trademarks and trade dress shall not be used for any services or products not owned by GerVetUSA. The use of our trademark in a way that may confuse customers or discredits our services and products is prohibited. All other trademarks that may appear in any of our services are the property of their respective owners, who may or may not be affiliated with or sponsored by GerVetUSA.

For ordering our product, you must create an account. You are responsible for keeping your account and password confidential. You agree to accept the responsibility for all activities that occur under your account or password. GerVetUSA will never sell your personal information to anyone. We reserve the right to terminate accounts, refuse service, remove content or cancel orders at any moment.

License and Access

GerVetUSA owns the intellectual property rights for all material on this website. You must not copy and republish any material from GerVetUSA.com. You cannot sell, sublicense or rent material from our website. You are not allowed to reproduce or redistribute content from our website.

Feedback, Comments, and Other Content

In certain areas on our website, you are allowed to leave comments and feedback. It would help if you did not leave inappropriate, obscene, and offensive comments. The comment section shall not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

To the extent permitted by applicable laws, GerVetUSA shall not be liable for the Comments or any liability, damages, or expenses caused and suffered due to any use of and posting of and appearance of the Comments on this website. GerVetUSA reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and


By posting content on our website or any social media pages, you grant GerVetUSA a perpetual, royalty-free, nonexclusive, irrevocable, and fully sub-licensable right to publish, use, reproduce, modify, adapt, translate, distribute and display such content in any media throughout the world. You grant GerVetUSA the right to use the name associated with the content you post. You certify that the content is accurate, does not violate our terms and conditions, and you will indemnify GerVetUSA for all claims resulting from the content you post. 

Returns and Refunds

We offer repair, return and refund services on our instruments depending upon their warranty. You must obtain an RMA before returning the instrument. Instruments under warranty will be repaired/replaced free of cost to you. The instruments contaminated with hazardous substances will not be accepted. It would help if you cleaned and adequately decontaminate the instrument before returning it to our facility. Visit this page and fill the form to obtain an RMA. https://www.gervetusa.com/pages/returns-refunds-and-exchanges


The price displayed along with the product on GerVetUSA represents the total retail price of the related instrument unless stated otherwise. There is always a chance of human error. Despite our best efforts, in case of any mistake regarding the instrument's price, we will contact you before shipping to notify you or cancel your order.

Disputes [A1] 

In case of any dispute related to our services and products, you agree to contact the Company and try to sort out the matter bilaterally before taking the matter to court.


If you continue to browse and use this website you are agreeing to comply with our privacy policy govern GerVetUSA's relationship with you in relation to this website. The use of this website is subject to the following privacy policy of use:

Your personal information is safe on our secure server. There is no outside access to your personal information. At the time of order shipment, your credit card is processed manually through our own credit card processing service. We verify your credit card transaction against your name, billing address, and CVV number with the card-issuing bank to eliminate fraudulent transactions. If a transaction appears suspicious, we will call you to verify your order. Under no circumstances do we ever sell or share your purchase information with any third party for the purpose of solicitation. Please also be aware that after each credit card transaction, all credit card information is destroyed and no longer kept in our system.

Shipment and Delivery

We ship via UPS/USPS/FedEx. Any First time Orders which exceed $300.00 or more automatically qualify for free standard shipping, this excludes Puerto Rico, Hawaii & Alaska.

We also ship International orders by UPS/FedEx/USPS. However, because of different international rates, we will not charge your credit card any international shipping rates until we send you a shipping quote and it is accepted by the customer. In most cases, orders ship out within 24-72 hours. However, this is subject to change, based on weather conditions, large order volumes, non-stock items or any circumstances beyond our control. Under these rare circumstances, please be aware that we are working to have your order shipped as soon as possible.

Orders placed on or before 12 Noon EST, that are being shipped Next Day Air will be shipped out the same business day, as long as the item is in stock. Orders are not shipped on weekends & are shipped only Monday-Friday. Orders that cannot be shipped before the weekend will be held and shipped the following Monday.


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